Testimonials

Mrs Shand, Weston-Super-Mare. BS24

Super job, oven looks like new. Drew was very pleasant and helpful. A pleasure to have in the house. Thank you.

Mrs Shand, Weston-Super-Mare. BS24

Miss Broure, St Georges. BS22

Oven looks like new.

Miss Broure, St Georges. BS22

Mrs Bissex, Weston-Super-Mare. BS22

Excellent job on a rather disgusting cooker, sorry. Looks better than brand new. Thank you so much, lovely man and excellent service.

Mrs Bissex, Weston-Super-Mare. BS22

Mrs Owen, Weston-Super-Mare. BS24

I love my new oven. Impressed with the operator as no mess involved. Will recommend this company to friends.

Mrs Owen, Weston-Super-Mare. BS24

Mrs Bennett, Weston-Super-Mare. BS23

Excellent job. Oven looks like new. No mess. Arrived on time. Polite and helpful. Thank you.

Mrs Bennett, Weston-Super-Mare. BS23

Mr King, Weston-Super-Mare. BS23

Brilliant job! Arrived on time and finished on time. Could not ask for more! Thank you.

Mr King, Weston-Super-Mare. BS23

Mrs Tait, Hutton. BS24

Brilliant looks like new. Will certainly have it done again.

Mrs Tait, Hutton. BS24

Mrs H, Weston-Super-Mare. BS22

On time which is very good in my book. Clean and quick work. Brilliant job. Will call again in a few years time.

Mrs H, Weston-Super-Mare. BS22

Mr Watkins, Weston-Super-Mare. BS24

Great job. On time. Oven like new. Would use again, so should you. Thank you.

Mr Watkins, Weston-Super-Mare. BS24

Mr Green, Weston-Super-Mare. BS23

Excellent job. The cooker looks new and the house has been kept clean despite the rain outside. Thanks.

Mr Green, Weston-Super-Mare. BS23

Mrs Dee Whittle, Weston-Super-Mare. BS24

Excellent communication, professional and courteous. My double oven looks like new and was given lots of advice. Really impressed and would recommend. Thank you!

Mrs Dee Whittle, Weston-Super-Mare. BS24

Miss Davies, Weston-Super-Mare. BS22

Very nice gentleman, on time. Will have the service again. Looks like new. Excellent service. Thank you very much.

Miss Davies, Weston-Super-Mare. BS22

Mrs Templeman, Weston-Super-Mare. BS22

Excellent job- highly recommended.

Mrs Templeman, Weston-Super-Mare. BS22

Mrs Wood, Weston-Super-Mare. BS22

Oven looks like new. Nice clean and tidy job.

Mrs Wood, Weston-Super-Mare. BS22

Mrs Hyams, Weston- Super- Mare. BS22

Very pleased with the service carried out, will certainly use again.

Mrs Hyams, Weston- Super- Mare. BS22

Mrs Partridge, Weston-Super-Mare. BS24

Looks just like new! Thank you so much, shame to use it now.

Mrs Partridge, Weston-Super-Mare. BS24

Mr Nicholls, Weston-Super-Mare. BS22

Very pleased. Never seen it so clean!

Mr Nicholls, Weston-Super-Mare. BS22

Mr Collins, Weston-Super-Mare. BS22

Nice chap. Don’t recognise my own dirty old oven, really looks like new.

Mr Collins, Weston-Super-Mare. BS22

Mrs Whiting, Weston-Super-Mare. BS23

Excellent job – oven very clean. Kitchen left as it was found. Very happy with results.

Mrs Whiting, Weston-Super-Mare. BS23

Mr Cragg, Weston-Super-Mare. BS22

Very happy with Drew’s work.

Mr Cragg, Weston-Super-Mare. BS22

Mrs Avery, Weston-Super-Mare. BS23

Fantastic result. Very happy and happy to recommend. Thank you.

Mrs Avery, Weston-Super-Mare. BS23

Mr Saker, Winscombe. BS25

Very happy with the job given the limitation of self cleaning panels. Operative very polite and efficient. Cleaned up very well on completion.

Mr Saker, Winscombe. BS25

Mr Tanner, Weston-Super-Mare. BS22

Many thanks for a prompt professional service. Good as new.

Mr Tanner, Weston-Super-Mare. BS22

Mrs Wallington, Weston-super-Mare. BS22

Thank you Drew. A fantastic job on my Belling range.

Mrs Wallington, Weston-super-Mare. BS22

Mr Haggett, Weston-super-Mare, BS22

Would be happy to recommend and have my own oven done again in a year or two!

Mr Haggett, Weston-super-Mare, BS22

Mrs Rowden, Weston-super-Mare. BS22

Regular annual clean. Always happy with result.

Mrs Rowden, Weston-super-Mare. BS22

Mr Palmer, Weston-super-Mare. BS22

10/10. Thank you Drew. Will recommend.

Mr Palmer, Weston-super-Mare. BS22

Mr Sessions, Weston-super-Mare, BS24

Very impressed with the end result – no smells or mess-Thank you.

Mr Sessions, Weston-super-Mare, BS24

Mrs. J. E. Fisher, Sedgwmoor. TA7

Brilliant job done. Many thanks.

Mrs. J. E. Fisher, Sedgwmoor. TA7

Mrs Saunderson, Weston-super-Mare. BS23

Wow – fantastic result. Very happy.

Mrs Saunderson, Weston-super-Mare. BS23

Mrs. S. Scadden, Weston-super-Mare. BS23

Must be a new one Drew put in when my back was turned! Very good. Thank you.

Mrs. S. Scadden, Weston-super-Mare. BS23

Mr Hodges, Weston-super-Mare. BS23

Will tell friends about a job well done. No way was I going to clean what I thought was in need of throwing out!

Mr Hodges, Weston-super-Mare. BS23

Mr Mile, Weston-super-Mare. BS24

Top job and top bloke. Would happily recommend. Thanks.

Mr Mile, Weston-super-Mare. BS24

Mrs. M. Dawkins, Weston-super-Mare. BS24

Thank you Drew – he wont forget mine in a hurry – It was ”mingin”. Looks great now though!

Mrs. M. Dawkins, Weston-super-Mare. BS24

Mrs Brooks, Weston-Super-Mare. BS22

Will recommend to all my friends.

Mrs Brooks, Weston-Super-Mare. BS22

Mrs Ann Shanks, Weston-Super-Mare. BS24

Drew arrived on time which is a change from most trades persons and performed magic on my old Range. Very happy indeed.

Mrs Ann Shanks, Weston-Super-Mare. BS24

Miss Hurst, Weston-Super-Mare. BS22

Just to say the clean was much better than I had expected. WOW!

Miss Hurst, Weston-Super-Mare. BS22

Mrs Lawton, Weston-Super-Mare. BS22

Regular clean, always happy with the end result. Thank you.

Mrs Lawton, Weston-Super-Mare. BS22

Miss Hurst, Weston-Super-Mare. BS22

Just to say the oven looks like new. A fantastic job by Drew.

Miss Hurst, Weston-Super-Mare. BS22

Mr N. Gamer, Weston-Super-Mare. BS22

Marvellous job….much better than competitor. Thanks.

Mr N. Gamer, Weston-Super-Mare. BS22

Mrs Townshend, Worle..BS22

Thanks for a good job well done.

Mrs Townshend, Worle..BS22

Mr Bradley, Weston-Super-Mare. BS23

Fantastic.

Mr Bradley, Weston-Super-Mare. BS23

Mrs Boakes, Sand Bay. BS22

Very impressed with the work done – better than expected. Thank you.

Mrs Boakes, Sand Bay. BS22

Mr Hopkins, Bridgwater. TA5

Thank you Drew – very happy with the work done. Will recommend.

Mr Hopkins, Bridgwater. TA5

Mr Thomas, Burnham-On-Sea. TA8

My oven looks like new. Very happy and impressed with the results.

Mr Thomas, Burnham-On-Sea. TA8

Mrs Weston, Weston-Super-Mare. BS22

A regular customer. Always happy with the end result. Will be booked again.

Mrs Weston, Weston-Super-Mare. BS22

Mrs Power, Sand Bay. BS22

Annual appointment and always pleased with Drew’s work.

Mrs Power, Sand Bay. BS22

Mr Mistry, Weston-Super-Mare. BS24

10/10 really happy with the end results. Well done.

Mr Mistry, Weston-Super-Mare. BS24

Mrs Ryske, Weston-Super-Mare, BS22

Excellent work, very pleased – thank you.

Mrs Ryske, Weston-Super-Mare, BS22

Mrs Smith, Weston-Super-Mare. BS22

Fantastic.

Mrs Smith, Weston-Super-Mare. BS22

Mrs Drew, Weston-Super-Mare, BS23

Wow – what a result, much better than I expected. Thank you.

Mrs Drew, Weston-Super-Mare, BS23

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.